Privacy Policy

This Privacy Policy describes how CAM-ASEAN Language LAB ("we," "us," or "our") collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Communications with us (support requests, feedback)
• Book requests and reading preferences

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Reading history and progress
• Log files and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Provision	To provide and maintain access to the platform and its features
Personalization	To personalize your experience and provide recommendations
Communication	To send important updates, notifications, and respond to inquiries
Analytics	To understand usage patterns and improve our services
Security	To detect, prevent, and address technical issues and fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted partners who assist in operating our platform (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and users
• Academic Partners: Aggregated, anonymized data for research purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures
• Employee training on data protection

5. Your Privacy Rights

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit some platform functionality.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how the platform is used
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregated usage statistics

7. Children's Privacy

Our platform is intended for users of all ages. If you are under 13 years old, please obtain parental consent before using the platform. We do not knowingly collect personal information from children under 13 without parental consent.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Cambodia. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us